Preparing For Installation


Ensure a smooth installation process by doing the following:

• Be sure the homeowner, or an adult over the age of 18 with the authority to make decisions is available at the installation site during the scheduled appointment time

• Be accessible by phone should the provider need to reach out with information regarding your appointment

• Clear any obstructions so that the installers can easily access  the existing equipment

• Provide access  to other parts of your home (attic, basement, utility closet, meters, etc.) for the installer throughout their site inspection

• Expect that you may be without water during the time of the install. However, this should not take more than 1-2 hours for a traditional tank installation. (Note: Tankless water heater installations will take longer)


Our water heater installation professional will:

• Deliver your new hot water heater to your home 

• Arrive with your product in hand and display a Home Depot Home Services badge when they greet you

• Inspect your existing unit and discuss any work required to bring your new hot water heater up to local building codes

• Connect your new water heater to the existing gas, electric, and water lines (Some municipalities require electrical connections be done by a licensed electrician. If that is the case in your area, the plumber will let you know)

• Fill and test the water heater to make sure it works properly

• Dispose of your old hot water heater at no additional cost to you

After Installation

In the days following your installation, you may receive a survey call from The Home Depot. It is an opportunity to rate your installation experience with us. Our goal is to provide you with a "Perfect 10" experience and we hope you will rate our installation team as such.